Complaints | KC Roofing Co

If something goes wrong

KC Roofing Co is operated by ZT Direct LLC. If we did work for you and something about it is wrong, we want the first chance to make it right, and we want the complaint in the record either way. A warranty desk taught this company that a complaint file is a quality record, not an embarrassment.

Step 1: Tell us, in writing

Email [email protected] or write through the estimate form with "complaint" in the message. State the address, the date of the work, and what went wrong. Written complaints get a written answer from the office, and the exchange goes into the property's file, where it stays.

Step 2: The outside routes, if we do not resolve it

This metro is two states, so the outside routes are listed for both:

• Better Business Bureau of Greater Kansas City, for

mediation and for the public record of how the business answers.

• Missouri Attorney General, Consumer Protection Division,

for complaints about deceptive practices by a Missouri business.

• Kansas Attorney General, Consumer Protection Division,

for complaints on the Kansas side; that office also registers roofing contractors under the Kansas Roofing Registration Act.

Using an outside route costs nothing and changes nothing about our willingness to fix our own work.